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What I can offer is a way to stay on top of your s without them being on top of you — a way to answer more support tickets faster and easier. And if you can answer them faster and easier, then you can get your support inbox down to zero in no time. Want to save this guide for later? Download a free PDF by filling out the form below. Should I send it again?

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Notes: Explain why you only support specific browsers. Are you running into any network issues?

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Is there any way around those compatible browsers? Thanks for your help with this!

We wanted to make sure the experience is the best it can be for the vast majority of our customers, so supporting them would have held us back. Can you perform a trace route to your to see if you can reach the servers via your Internet network connection? Customer Support 6. Good response Hi Christopher!

Download a free PDF by filling out the form below. s blocked by a firewall If a customer is behind a pretty strict firewall, notifications from your app might be blocked. Feature requests that you are working on Since you know your team is working on this, let the customer know. Just never use it.

Your message

You should see that refund on your statement within a few days. Feature requests that you are working on Since you know your team is working on this, let the customer know. Chase Clemons Customer Support 3. Thanks for checking out my app! Linking over to a support you have listing the different ways works best here Good response Hi Jane! Troubles with the browser itself A lot of times, a wonky behavior will be from the browser itself: A rogue extension, something hung in the cache, who knows.

Good response Hi Bill!

Thank you for your inquiry. we will get back to you as soon as possible.

I'm sorry about those formatting troubles! Definitely strange! In fact, we loved the idea so much we began working on it a short time ago. Good response Hi Bob! Stay away from complicated wording. Customer Support 6. The only thing I did this morning was update an extension I use.

Thanks for your enquiry

Customer Support 2. Example request Hello Support!

Make sure to include clear instructions on how they do this in their own browser. Copy this output and send it to me in a reply to this message. We wanted to make sure the experience is lookkng best it can be for the vast majority of our customers, so supporting them would have held us back.

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Chase Clemons Customer Support 5. And have a fantastic Tuesday! Good response Hi John! Can you try clearing your cache, cookies, and restarting it? This will help our programmers see what might be the problem.

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Sorry about that charge! But do know that lopking read each and every one of them. And have a fantastic Tuesday! The result will be a series of text output that shows hops from your computer to our server. Include it in any future correspondence you might send. But make sure to explain it in a way they can understand.

Let’s talk! !

Can you perform a traceroute to help me figure this one out? Since it just happened after that extension, it's probably something with it. And have an awesome Wednesday! Just explain why and encourage the customer to upgrade to the latest one.

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And have yoru fantastic weekend! Instead of having the customer worry about ticket slet them know they can just reply to that to update their ticket. Corrupted data, hard refresh, clean a cache? Include it in any future correspondence you might send. Supporting only certain browsers As browsers keep getting better and better, your team will start dropping support for older ones.

We look forward to receiving your inquiry

And have a fantastic weekend! Do you have it? It looks like all the colors, backgrounds, and fonts have been stripped out. Extensions in the way With as many browser extensions as there are out there, sometimes one of them will get in the way of your app.

Chase Clemons Customer Support 7. Can you try a hard refresh and clean out your cache? Use it!